In our previous posts, we talked about how to choose a PDN agency, what to do when your approved PDN hours aren’t being filled, and what families should expect from their agency.
But what if, even after communicating your concerns, things still aren’t improving?
Sometimes, it may be time to consider whether your current PDN agency is still the right fit for your family.
1. Your approved hours are consistently going unfilled
If your child has approved nursing hours but your agency is consistently unable to staff those hours, it may be worth asking what steps the agency is taking to improve coverage.
2. Communication has become difficult
Families should be able to communicate with their agency and receive clear, timely responses. If you frequently struggle to reach your case manager or get answers to important questions, that can become a serious concern.
3. You don’t feel supported
A good PDN agency should be a partner for your family. They should listen to your concerns, help address staffing challenges, and keep you informed about your child’s care.
4. Your child’s needs are not being prioritized
Every child and family has different needs. If you feel that your child’s medical needs, safety, or overall well-being are not receiving the attention they deserve, it’s important to take those concerns seriously.
5. You’ve lost trust
Trust is one of the most important parts of the relationship between a family and a PDN agency. If you no longer feel confident that your agency is communicating honestly, following through on commitments, or advocating for your child, it may be time to explore other options.
Finding the Right Fit Matters
Changing PDN agencies is not a decision families should make lightly. But families also should not feel stuck with an agency that is no longer meeting their needs.
Your child deserves quality care, and your family deserves an agency that communicates, listens, and supports you.
If you’ve experienced ongoing challenges with your PDN agency, take a step back and ask yourself:
“Is our current agency still the right fit for our family?”
Sometimes, asking that question is the first step toward finding better support.
