Switching to a new Private Duty Nursing (PDN) agency can bring hope for better support, but it can also raise questions. How will the transition work? What information needs to be transferred? Will nursing care continue without interruption?

Here are five important things families should know when starting services with a new PDN agency.

1. Confirm the Transition Plan

Before services begin, discuss the expected start date, nursing schedule, and any steps needed to coordinate the transition from your previous agency.

2. Review Insurance Authorization and Approved Hours

Make sure you understand the status of your authorization, approved nursing hours, and any requirements for transferring services. Your new agency can help coordinate the process, but coverage and authorization must be confirmed.

3. Share Updated Medical Information

Provide current medical records, medication lists, physician orders, emergency plans, and information about your loved one’s daily care needs. Accurate, up-to-date information helps support a safe transition.

4. Discuss Nursing Schedules and Communication

Talk with your new agency about nursing availability, scheduling expectations, call-out procedures, and whom to contact with questions or concerns. Clear communication helps everyone work toward consistent care.

5. Stay Connected After the Transition

The first few weeks are an important time to build trust and establish routines. Share feedback, ask questions, and communicate concerns early so your agency can work with you to address them.

Remember: Changing agencies should be about finding the right support for your family. A smooth transition takes planning, communication, and teamwork—with your loved one’s health, safety, and continuity of care at the center.

At MedPro USA Health Services, we believe families deserve compassionate guidance, clear communication, and dependable support throughout their PDN journey.

You deserve a care team that listens, communicates, and works alongside your family.