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Alzheimer’s affects more than memory. It changes how a person understands, processes, and expresses thoughts and feelings. Words may fade, but the need for connection does not. This guide shows how to decode verbal and behavioral messages and offers practical strategies you can use right away.


The Big Picture: What’s Going On?

  • Processing slows. Longer pauses and simpler words help.

  • Attention narrows. Too much noise or clutter overwhelms.

  • Short-term memory fades first. Repeating yourself calmly is expected.

  • Emotions remain powerful. People feel your tone, body language, and safety cues more than your words.

Gold rule: When in doubt, connect to the feeling first, then guide the task.


Decoding Messages: What Words & Behaviors Might Mean

What you hear/see Likely message underneath What helps
“I want to go home.” “I don’t feel safe/comfortable.” Reassure safety, offer tea, look at a familiar photo, then redirect.
Repeating questions Anxiety, not remembering the answer Answer briefly, post a whiteboard with “Today is…” and key plans.
Refuses bathing Cold, embarrassment, fear of slipping Warm the room, offer “shower or warm washcloth,” install grab bars.
Pacing Restless energy, looking for something Short walk, simple task (fold towels), soft playlist.
Accusations (“You stole my wallet!”) Losing items is scary; blame feels safer Validate feeling, help search one spot together, then redirect.

Core Skills That Work in Any Stage

  • Approach & tone: Eye level, gentle smile, slow voice, open hands.

  • One step at a time: “Let’s stand up.” (pause) “Now we’ll walk to the chair.”

  • Two choices only: “Blue or green sweater?” (both acceptable)

  • Validate the feeling: “That sounds frustrating. I’m on your side.”

  • Redirect with purpose: “Can you help me set the table?”

  • Environment reset: Lower TV, soften lights, reduce clutter.


Early Stage (Mild): Collaborate & Cue

What changes: Word-finding trouble, losing the thread in conversations, fatigue in noisy places.

Try this

  • Ask, don’t quiz. Use open prompts: “Tell me about your morning,” rather than testing memory.

  • Cue discreetly. Provide a word, a name, or the first letter: “It’s your cousin, M—, Maria.”

  • Agree on supports. Big-label calendar/whiteboard, pill organizer, photo-labeled contacts.

  • Activity fits energy. Short visits, quiet cafés, small groups, clear agendas.

Helpful scripts

  • “Take your time—I’m listening.”

  • “Would notes help, or should I text you the plan?”

  • “Let’s write it on the whiteboard so it’s easy later.”

Middle Stage (Moderate): Simplify & Reassure

What changes: More repetition, mixing up words, difficulty following multi-step directions, rising anxiety or “sundowning.”

Try this

  • Short sentences + gestures. Point to items, model actions.

  • Break tasks into steps. “Wash hands,” then “dry hands,” then “comb hair.”

  • Two-choice offers. “Sweater or shawl?” “Tea or water?”

  • Sundowning buffer (late afternoon). Lights on before dusk, curtains closed, calm music, simple task (sorting, folding), early light dinner.

Helpful scripts

  • “You’re safe. Let’s sit a minute and have tea.”

  • “That sounds upsetting. We’ll fix it together.”

  • “First socks, then shoes. Great—we did it.”

Late Stage (Advanced): Connect Beyond Words

What changes: Few words or none, more nonverbal communication, sensitivity to touch/tone.

Try this

  • Sensory connection. Familiar music, hand massage with lotion, soft blanket, favorite aromas (if tolerated).

  • Yes/no questions with time to answer. Watch eyes and facial cues.

  • Comfort position & pacing. Slow care, warm hands, narrate each step.

Helpful scripts

  • “I’m here. You’re safe.”

  • “Warm water on your hands now.”

  • “Let’s listen to your favorite song together.”


Communication “Do & Don’t” Cheat Sheet

Do Don’t
  • Use names/roles: “Mary, it’s John—your son.”

  • Offer praise for effort, not accuracy: “You did great.”

  • Match their rhythm: slow pace, longer pauses.

  • Argue facts or correct repeatedly.

  • Ask “Do you remember…?” (feels like a test)

  • Crowd or corner—keep an exit path and personal space.


Challenging Moments: A 90-Second Playbook

  1. Breathe; lower your voice and your pace.

  2. Validate: “I can see this is upsetting.”

  3. Two choices (both acceptable).

  4. Change the setting: lower lights/TV, move to a quieter spot.

  5. Redirect with purpose (folding, watering plants, looking at photos).

  6. If stuck, pause and try again in 5–10 minutes.


Tools That Make It Easier at Home

  • Big-label room/drawer signs; a whiteboard with “Today’s Plan.”

  • Photo books and a short morning/evening playlist.

  • Motion nightlights for bathroom routes; door chimes if wandering risk.

  • ID bracelet; pill organizer; a go-bag (med list, insurance, directives, contacts).


When to Call the Care Team

  • Sudden confusion (possible infection, dehydration, medication effect)

  • Repeated falls, unsafe wandering, refusal to eat/drink, rapid sleep collapse

  • Distressing hallucinations/delusions, or aggression that risks injury

  • Caregiver exhaustion—you deserve support


How We Help (Houston & Memorial)

Caregivers (private pay): calm companionship, bathing/dressing, meal & hydration support, evening/sundowning routines, overnight safety.
Nurses/Therapists: assess medical causes of behavior, set up communication/safety plans, coach families, coordinate with your physician.

Memorial & Greater Houston • 📞713-932-0017                                                ✉️Info@MPUHealthServices.com
🏠Address: 9219 Katy Freeway, Suite 207, Houston, TX 77024                       
🌐Web: mpuhealthservices.com

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